Archive for October, 2010

8 SEO Scams To Watch Out For

Thursday, October 28th, 2010

We often forget that not everyone’s on the same level when it comes to SEO.

Those of us who consider ourselves to be old pros see many things about the business as obvious; though they’re not necessarily so to people who are just out to find an SEO company to optimise their website. There’s a lot of information out there and it’s hard to tell who you can trust when you’re just getting started with your website. It can be difficult to figure out who has genuinely useful information and who’s just trying to take you for a ride.

I’ve been in the SEO business more than long enough to see plenty of scams. The truly amazing thing about them is that they never seem to go away. Even the most obvious of scams are still out there.

Since the companies or individuals that carry out the scams are still around, it must be the case that there are plenty of companies who haven’t learned enough yet to be wise to these schemes.

Scammers aim to exploit the uninformed just as they do in any other kind of business. Keep reading for a list of eight SEO scams which seem to be here to stay and an explanation of why they should be avoided. It should be noted that most of these scams take place over the telephone by trained telesales people, with little or no knowledge of how SEO actually works.

1) “Top Ten Ranking in Google Guaranteed!”

I briefly worked for a company which tried to sell companies their services with the promise of page one rankings in Google. While it was certainly the case that the company occasionally tried to make good on these promises, no one can guarantee rankings.

Why it’s a scam:

Search engine rankings cannot be guaranteed. Furthermore, just about every website already ranks on the first page of results for any number of search terms; although they’re probably not search terms you’d want to target.

Remember that rankings aren’t the goal in SEO; they’re just a tool to get what you really want, whether that’s sales, leads or just page views. What you want is quality traffic, in other words. Ranking is meaningless unless it’s generating quality conversions for your site.

2) “We’ll submit your website to thousands of search engines!”

OK, that sounds like it would take a lot of work – and it could take a long time to submit your site to that many search engines on your own.

Why it’s a scam:

How many search engines do you actually use? For that matter, how many can you even name? If you’re like 70-80% of internet users, you probably use Google most of the time. Google, Yahoo and Bing are the most popular, followed by smaller search engines like Ask.com and a multitude of others you’ve probably never heard of.

Don’t worry about thousands of search engines – there are only three that really matter and if time or money is tight, then you can safely focus your efforts on Google.

One thing to take note of is that for most of these unknown search engines these services will submit your site to will end up sending you tons of spam email. Not only is it not a good investment, it will end up costing you a lot of time and hassle dealing with this deluge of unwanted email.

3) “1,000 Links for £99″

Link building is an important tool for internet marketeers and they’re one of the best ways to boost your site’s search engine ranking. It’s also not an easy thing to do, which explains why the idea of getting 1,000 links for £99 is so tempting.

Why it’s a scam:

Think about this for a minute. If it was this really this easy to get into the top of the search results, wouldn’t everyone do it? Remember this rule: the cheaper and easier it is to get a link, the less useful it’s likely to be.

If your site has great content, then you’ll slowly generate links naturally – links which are actually useful. The kind of links you’re going to get by paying £50 or £100 aren’t the kind of links which are going to do you much, if any.

4) “We’ll Get You On 1st Page of Google Results in 48 Hours!”

A lot of people are in a hurry once they start their own website. It can take a long time to start generating sales and they are easily taken in out of the hope that an expert can make their site highly visible in no time.

Why it’s a scam:

As it happens, just about any site can get on to the first page of Google results almost instantly, without paying anyone to do it for them. Here’s how:

1) Sign up for Google AdWords

2) Choose your keyword

3) Pay Google

You can easily pay Google for top search placements. However, getting a consistent stream of quality traffic and a solid return on your investment is something else entirely.

5) “We have an inside source at Google (or Yahoo or Bing, etc.)”

It would be great if this was true. After all, you’d get SEO advice from people who really know the whole story.

Why it’s a scam:

It’s well known how closely Google guards its technologies. Google’s ranking algorithm is incredibly complex and changing all the time and even if they were to hand the formula over, that’s no guarantee that you could actually use it to your advantage. There are too many variables there and it’s virtually impossible to fool their system.

6) “Our methods are secret – we can’t tell you what we’re doing”

Naturally, companies do have their own methods and it’s not realistic to expect them to tell you everything.

Why it’s a scam:

If you’re paying someone for something you don’t understand (and that they aren’t willing to explain), then you can pretty much expect to be ripped off. After all, you wouldn’t trust a mechanic who didn’t tell you what he was doing to fix your car, would you?

7) “We’ve studied and cracked Google’s algorithm”

Again, Google’s algorithm is just too complex for even most experts to figure out. While the idea of being let in on a big secret is an alluring one, beware anyone who makes these kind of claims.

Why it’s a scam:

No one (even most people at Google) has inside knowledge of their search algorithm. A large team of Google employees work with the algorithm which is updated frequently (often more than once per week). Even if someone did manage to “crack” the algorithm and figure out how to use it, this data would be out of date almost before they could use it.

8) “We just need to install this link directory on your website”

This sounds like a small enough thing, especially since the companies and consultants which offer this usually do so for a pretty low price.

Why it’s a scam:

What the SEO company or consultant is telling you when they say this is that their link building method is just a link exchange program. Keep looking for a better SEO service. While they might not be trying to scam you, they’re certainly not SEO experts and their services aren’t going to do you much good.

Paul Keene

P.S. If you found this article useful take a look at another article of mine “Choosing a SEO Company” and also check out Google’s own opinion on the subject.

eCommerce Christmas Checklist

Thursday, October 21st, 2010

With Christmas only weeks away, it’s time to start preparing your seasonal promotions. If you’re at a loss as to what to do, read our handy holiday checklist for e-commerce businesses.

1. Make sure your shopping cart and checkout procedures are in working order and as easy as possible for customers to use:

This is something which should always be on your mind, but especially with the holiday shopping season coming up, take some time to make sure that your site and checkout work properly with all common web browsers. There’s nothing worse than losing a sale because your checkout page isn’t working.

2. Don’t go looking for problems with your site:

If everything on your site is working properly, leave it alone. This isn’t the time to switch to a new backend or any other new code base on your site. This could introduce bugs into the system, so focus on sales and marketing right now as you enter the holiday season.

3. Make sure that your SEO keywords and other ads are in line with the holiday items your customers are looking for:
Promotions are great for business; everyone likes discounts, free shipping and other perks, but you need to also aim for holiday shoppers by running ads or SEO campaigns for products which are likely holiday gifts.
Even though it’s easy enough to schedule ads to run at certain times, it’s best to create a separate campaign for the holidays and use it to target holiday shoppers. Run this campaign throughout the holiday shopping season but no longer and you’ll be able to increase sales over this busy shopping season.

One thing you may want to do is to check Google Trends to see exactly when there is the largest volume of searches for your holiday items and schedule your campaigns to run at these times for the quickest results.

4. Get the word out about your holiday promotions over social media:

People will spread the word about good deals and popular holiday gift items, so don’t neglect to leverage social media such as Twitter and Facebook to get people talking.

5. Make your navigation more useful to holiday shoppers:

Think about adding a ‘gifts by price’ option to your site to make it easy for people to browse your products this way. Similarly, you may also want to organize things by recipient, as in ‘gifts for him’, ‘gifts for her’, ‘gifts for children’, etc.

6. Don’t forget to promote stocking stuffer type items:

This is the perfect time of year to promote inexpensive products as stocking stuffers; if your site is set up for it, you may be able to up-sell customers to these to increase the average size of Christmas orders.

7. Include your shipping information and return policies on product pages:

This is something which should already be there, but if it’s not, make sure that you add it before the holiday season begins. Shipping and returns are things most of your customers will want to know about and by including this information on the product page, you’ll be able to answer many questions at (or before) the point of purchase. If nothing else, add links to this information on your product pages. If possible, consider adding tabs for this information – this keeps your customers on the product page as they read about shipping and returns.

8. Gift Wrap It:

If it’s something your business can do, try offering gift wrapping for your customers’ holiday orders. This could either be a free service or a great up-sell to offer on product pages as well as on your checkout page.

9. Create gift packages to market to your customers:

Offering gift packages of items which go together is one way to boost your sales as well as the size of your average sale. Offer a discount on these packages and watch them sell – packages of gifts are always an easy sell during the holiday shopping season.

10. Allow your customers to add a message to gift recipients:

If you can do so with your shopping cart system, allow customers to add a message along with their purchase. This could be done using your cart’s comment box – print the message and add it to the order and also include it on the packing slip if possible.

11. Make sure to list cut-off dates for holiday shipping:

It’s important to let your customers know when their purchases will arrive. Confirm this with your shipping services and add something on your website to the effect of ‘Guaranteed arrival by (date) if you order by (date)’.

12. Feature your return policy in a prominent place:

I’ve already mentioned this, but it bears repeating. Your return policy needs to be easy for customers to find; you may also want to think about making it less restrictive for the holiday season in order to attract more holiday shoppers. One thing which may work well for you is to rebrand your return policy using terms like ‘no-hassle’.

13. Give your site a Christmas makeover:

Decorate your site for the holidays and you’ll get visitors in the mood for Christmas shopping, plain and simple.

14. Make sure your site’s server is prepared for increased traffic:

Talk to your web host (or your IT department if you host your own site) about ensuring your site is up and running smoothly throughout the shopping season. There’s no better way to lose holiday sales than having your site be slow and unresponsive or worse still, down entirely. While this is hardly the time to move your site to a new webhost, dedicated hosting is definitely the way to go if you’re running an e-commerce site during the holiday shopping season.

15. Allow customers to ship directly to their gift recipients:

Make sure that your shopping cart supports different bill-to and ship-to addresses so that customers can order and have their gifts shipped directly to the recipient.

16. Keep your customer service and fulfillment departments up to date and ready:

Everyone in your business needs to be kept up to speed on any and all holiday promotions; sales and discounts shouldn’t be a surprise to your customer service and fulfillment departments. It’s great to get double the number of orders, but not if you can only handle shipping half of them, so make sure that your business is thoroughly prepared.

17. Make sure that your advertising and website are coordinated in terms of holiday promotions:

Any promotions you’re advertising need to be quick and easy to find on your site. Use the same graphics and consider building landing pages to direct traffic from these promotions to. The more relevant your site is to the offers you’re promoting via other channels, the more sales you’ll make.

18. Offer gift certificates:
If you don’t already offer gift certificates, you may want to think about doing so during the holidays. They offer another option to your customers – and another chance to make a sale.

Gift certificates are popular last minute Christmas gifts, especially if your shopping cart system is able to send virtual gift certificates via email as well as ones which are sent through the mail as a gift card.

Paul