Archive for March, 2011

Social Media Part 5 – Still Not Convinced You Need It?

Thursday, March 31st, 2011

If you’ve been considering social media for a while but keep putting it off or indeed cannot see it’s value, you may like to read this latest blog.

Here at Little Big Voice Search Engine Marketing, we’ve always got our finger on the pulse and felt it would be useful for you to see why you should not ignore what is fast becoming a core element of your online presence.

To make Social Media more accessible and to perhaps allow any small business to understand its real value, we thought we would provide you with some statistics and numbers from the Social Media world that should help you see just why Social Media is so valuable now and in the future.

We’ve also included some fundamental strategy based directives, which will help you see how social media fits in to your SEO and Search Engine Marketing efforts and why it’s so important.

Despite many saying it would come and go, Social Media in terms of growth is still doing very well indeed and has seen absolutely no sign of stopping!  Here’s a few numbers:

  • The top three social networking applications currently are Facebook, Twitter and LinkedIn. In the past year alone have seen more than 2.5 billion visits in a month and all three have seen increases year on year since 2009.
  • For one month last year in fact, Facebook actually received more visits than Google.  This was of course an exception but should go to show just how relevant social media is in today’s society as the biggest social networking site tackled the world’s biggest search engine with success!
  • The amount of blogs that have been indexed is now well over the 140 million mark and we’re now seeing over a million blog posts created every single day.

What is perhaps more interesting is that in terms of Search Engine Marketing, many businesses can still benefit greatly from having a blog as a medium to generate good fresh content for your website that the search engines love!

  • You Tube consistently stands at between second and third place as being one of the most popular search engines in the world and Flickr (as predicted) is slowly making ground as it sees more than 3.8 billion user generated images.
  • If you’ve seen our previous blog on bookmarking submissions, you may also be interested to know that Delicious has more than 5 million users and more than 150 million bookmarked URL’s that are unique.

Here’s the important bit…

We’re all after the best position on Google right? Matt Cutts the head of web spam at Google announced at the end of 2010 that Twitter and Facebook do currently play a part in their real time search results, and that in the future this is to become a much more important factor in the prominence of websites within the Google standard search results page.

So when looking at these facts, if you’ve got no social media presence at all, you are missing out on a gigantic chunk of the online industry and good positioning on Google for your website in the future.

So here’s what we think you should be doing:

  • Spreading your content and expertise across the net. This should really be part of your Search Engine Marketing Strategy as you can utilise bookmarking submissions, Twitter, blogging and more.
  • Network to find the right kind of people.  This is where Twitter can help you find new contacts.
  • Get people supporting your brand.  It doesn’t matter if you’re a small business or a medium business – you will be surprised how much interest people will take.
  • Creating your ‘voice’ and allowing people to see exactly how much knowledge you have in your field.
  • Listen to what people are saying about your brand.  Don’t ignore it and don’t assume because you don’t look that it’s not there.  If you want to try this out, put your company name in to You Tube or on Google to see what comes up.
  • Become the very best source of information for your clients and prospective clients.
  • Ensure you co-ordinate your efforts with your Search Engine Marketing Strategy, PR and off line marketing to ensure consistency.

There are a number of other things you can be doing but in all cases do seek out professional advice before doing anything drastic!

Paul

Social Media Part 4 – Bookmarking Submissions

Tuesday, March 29th, 2011

One of the biggest and perhaps underutilised elements of social media is the use of social bookmarking.

For a long-time, social bookmarking was the main stay of avid Internet users who spent most of their time online and who perhaps had a better understanding of the Internet than most, but over the last few year’s in particular they have become more mainstream and with the onset of social media we are gradually seeing more and more websites and blogs with numerous share options that surpass the usual Facebook, Twitter and LinkedIn sites.

In terms of your Search Engine Marketing they can really help you gain website traffic and exposure and most importantly are a good way of gaining links using large sites such as Digg, Reddit, Delicious, Stumbleupon and Technorati.

So what is it in basic terms?

Effectively social bookmarking allows us to share, search and organise web resources very easily using the social bookmarking sites.

What this means is that if you have a website that offers top advice on the products or services you sell, a user can come along and use their Digg, Reddit, Delicious account to ‘bookmark’ you for use at a later date and as a way to share your information or website with their online communities.

This can result in your blogs posts and website covering a lot of miles online and as we’ve previously said, it can gain you some really valuable and credible links.

However, there is a lot more to sites like Digg and Reddit than just bookmarking and potential sharing.

The Internet as we all know these days has become a gigantic information hub with both good and bad content showing up on the web and it seems we all have a lot less time than we did before.  Therefore, this is why social bookmarking sites are actually so clever!

If someone bookmarks your site they can also add descriptions to that bookmark in the form of metadata so other Internet users can understand the actual content itself – without the need to download anything.  These descriptions can be very diverse as well and include things like ‘votes’ to ascertain quality of the content but also very importantly key worded descriptions.

This is why as a Search Engine Marketing option they can be so important to you as a business.

I still don’t quite get it!

Perhaps surprisingly for things that are effectively very simple, they can be a bit tricky to understand but this may help…

Internet users save links to web pages they want to remember or share.  These bookmarks like Digg or Delicious are very often public, which means that other people and groups can see them.  This is why they are valuable because someone may share a link that attracts attention, which is why they end up being good website traffic drivers.

If you are unsure of how social bookmarking might benefit you, then seek out advice!  Although the concept is simple it needs to be handled professionally and that’s why it’s a good addition to your Search Engine Marketing efforts.

Paul

Social Media Part 3 – Blog Submissions & RSS Feeds

Tuesday, March 29th, 2011

If you’ve been reading our latest series of Social Media blogs and how they relate to Search Engine Marketing, you won’t want to miss this one, which focuses on Blog submissions.

For a while now, blogs themselves have formed an important part of the social media landscape, not only because they offer your business a way to voice your opinion, experience and guidance to clients, but also because they can drive traffic and considerably increase your rankings when operated alongside any current Search Engine Marketing activity.

If you’ve read our previous post on blogs and their importance and you’ve got a blog ready to go, then you should not ignore the need to have it submitted to the right kind of directories.

Launching a blog is actually very easy, but it’s the way it impacts on your Search Engine Marketing and also how it differs from your website that’s important.

So what does this mean to you?

If you have perhaps had a blog built for you then the next step once you want to launch is going to be their integration with XML technology and of course RSS.  Because of these factors, this makes them a little different to a standard website because the submission process is different.

Whereas your website can be submitted to normal directories by your Search Engine Marketing Specialist, the blog needs to be listed in the major feed aggregators and this is why it’s important to get it right.

Although blogging has been around for many, many years, it is only now that it is beginning to form an important part of your Search Engine Marketing presence, as more and more companies are seeing how relevant fresh new content is to their online activities.

Therefore the biggest piece of advice here is to ensure that if you are having your blog submitted to the right directories that you ensure you use a company who have researched the very best places to submit your blog to.  This is so they gain maximum exposure and have the most effective results.

So if your provider doesn’t know the difference between Google’s Blog submission process and a standard website submission process, they just don’t know enough to enhance your Search Engine Marketing efforts.  So do make sure that you check these rudimentary things before spending any money as you do not want to waste budget on poor efforts and bad results.

If you choose the right Search Engine Marketing Specialist then you will find that you will see substantial increased rankings for a variety of search terms but also more importantly a steady increase to the traffic going to your website.

What is an RSS feed?

RSS stands for Really Simple Syndication and it is generally associated with Internet based works such as blogs, news and videos that are known to update regularly.

It is a ‘feed’ first and foremost that allows you to collect information and updates from a number of sources around the web without having to go to each individual website, which can be a time saver but also allow the individual user to keep track of their favourite web sources in one place.

All computers have some kind of RSS capability (which can be found via your browser – but this may be located in different places depending on what browser you’re using)

Therefore, if you have a blog with an RSS capability (see your Search Engine Marketing Specialist to ensure you have one working on your blog) then any user who visits your site will be able to add your ‘blog feed’ to their RSS reader and keep track of your updates.

Paul

Social Media Part 2 – The Importance Of Blogging

Thursday, March 17th, 2011

Continuing on with our Social Media for Small Business theme, today we’re going to focus on an extremely important element of social media that has a direct relationship between your Search Engine Marketing and its relevance within the social media landscape.

A blog these days is becoming a standard addition to most small or medium business websites.  There are many reasons for this such as the way that end-users interact with websites now, but a blog can also provide a convenient way of communicating news quickly or sharing information across a broader space so it has a lot to offer you.

However, all of that said a blog will play a vital role in terms of your online presence which we aim to guide you through in this blog.

How have things changed in the digital space?

The Internet as we all know has grown significantly over the past few years and now more than ever the desire for ‘immediate’ information or answers to a variety of questions and needs is very high.  Therefore, what end-users tend to look for when they surf the net is more dynamic content – which is where a blog can provide a significant opportunity for small businesses.

Additionally, there have been recent changes to the way that Google now ranks websites which also factors in to the blog and whether you even have one.  We have already mentioned that social media is going to play heavily in the way that Google ranks your presence online (see our previous blog on social media) and that it really wants to improve the quality of results returned when you search, so now more than ever you should not be asking ‘if’ you need a blog but ‘where can I get a blog?!’.

So what’s changed with Google?

Panda (termed Farmer by many sections of the digital world and press) is a significant update to the Google search algorithm although as usual this is has not been spelled out by Google but it has been confirmed – with some suggestions as to how it is going to work!

They are now targeting ‘content farms’ (which are basically websites that take content from other locations or websites that produce sub-standard content) that still ranks very highly in Google.  In basic terms, Google does not want this to happen as it devalues the good content that may not necessarily be at the top when someone searches, so possibly the theory is that by removing the bad or useless content means the better stuff will get seen more easily, resulting in a better experience for the end-user.

Currently it is the US and UK results that have been affected.  In fact, if you are a small or medium sized business that has suddenly seen a big change in your website rankings or traffic, now could be the time to look for why this may have happened, so please come back for our next blog, which will focus on at least some things you should consider.

In the USA some websites have seen their traffic drop by almost half (worst case scenarios) and according to Google the new update has affected just over 12% of websites so this is big news that you should not ignore.

There are other concerns as well, but for now we’re going to stick to the blog and why it’s going to be highly relevant to you and your business presence online.

So why have a blog?

Let’s start with some real basics.  A blog is a dynamic space for your website which allows you to post content regularly.  Whether that’s every day or once a week, it means that you can add fresh content to your website (if the blog is part of it) and encourage Google to visit you to see what has changed since last time.

It also allows you to communicate with your audience, find new traffic and if targeted with your Search Engine Marketing strategy can be a good supporting structure in terms of getting ranked on a variety of terms.

However, it should be noted that a blog will NOT replace your Search Engine Marketing work and if you consider it a good alternative or a way to cut your online budget then you will risk disaster!  Therefore, if you are thinking of adding a blog to your website, speak to us about our content writing services which can be co-ordinated with your Search Engine Marketing strategy.

A small case study

Recently a client offering a service within a highly competitive industry was having trouble getting ranked for certain words.   Thus, while they were number one for some terms, they were not for others.

It was felt that the addition of a blog would ‘support’ the overall Search Engine Marketing efforts and over the course of three months, the client was provided with blog content.  The content was posted up two to three times a week and at the end of the three months they saw a significant improvement to their overall Search Engine Marketing results.

They gained first page listings on terms that were relatively competitive and achieved a higher ranking on Google for their most competitive keyword, which meant that they’d widened their digital footprint, but with good quality content.

Working in line with their Search Engine Marketing strategy the blogs were tailored to compliment the work and the business, thus the client saw increased traffic to the website.

The content itself was unique, original (which is absolutely essential) and was professionally created for the client to have the best affect on their rankings.

So try and imagine what another three months blogging work will do, when integrated with your Search Engine Marketing strategy and the results will speak for themselves.

You want to write the blog yourself…

Writing a blog is actually not that difficult.  In fact, you can write whatever you like.  However, as we’ve focused on Google’s need for ‘quality’ how do you know if what you’re writing is what they consider good content?

There is absolutely nothing wrong with providing your own content, but if you want your blogs to begin generating new business then it is vitally important that you take some professional advice on how to generate content that is original.

It may seem tempting to simply cut and paste from another site or even re-write the content but Google is getting tough so needless to say if it considers your efforts to be duplicated content you will be penalised.

Therefore, a good strategy with a blog is to get advice and at least consider getting someone to write it for you and perhaps if you want to contribute more content, also get them to assess it for you, make amendments in line with your Search Engine Marketing and you may be on a better path.

What are the main benefits to having a blog?

The biggest benefit to having a blog for your small or medium business is the fact that you can get fresh new and totally original content, which Google is always looking for.

Couple this with good quality and you will have a truly great way of increasing your website visibility online.

A blog can also be a good way of testing out new products, offering advice to your online readers and in some cases it can define you as an expert in your industry.  Thus as soon as your blog becomes a good resource you will see traffic returns regularly for new updates and new content.

Finally a blog can also allow you a chance to develop your business strategy and voice further and essentially play around with technology a lot more.

The beauty of a blog is that if it is CMS based (something like WordPress) then you can make changes easily but also add things like video into blogs, making it a place that is truly dynamic and interesting.

Remember, Google loves original content and your blog will offer you the very best way of creating this.

What shouldn’t you do with your blog?

Blogging etiquette is surprisingly in-depth and there are things you can and cannot do if you want to gain the respect of the online community.

Firstly, never steal content from someone else.  If you do this and do not credit them then you may get in to some trouble.  You may also be penalised by Google for it if they recognise it as duplicated content.

Do always give credit to your sources and check that they are correct.  You may pick up some valuable links with other bloggers this way too.

Never insult your competitors in a blog.  This is not only a recipe for potential negative responses, but you could say something that is legally inaccurate and there’s no telling what could happen.

Always try to offer your OWN advice and not someone else’s.  Just because your competitor is writing about something, does not necessarily mean you have to write about it too.  Try to find your own voice.

Do not under any circumstances feel that feeding another blog’s posts in to your posts will have any value.  It won’t.  It does not offer the end user anything new and if the feed is coming from a bigger site, why on earth would they come to you first when they can get it direct from the horse’s mouth so to speak?

Do not opt for a stand alone free blog such as Blogger and Live Journal that resides on a separate shared website if you are a business with your own website.  There is no intrinsic value to having a free blog if it is not part of your website.

Effectively you’re asking Google to rank your website for your products and then using another platform to write about the same company if you opt for a free blog. In effect, the Search Engine Marketing and SEO benefits to your main website will be greatly reduced.

Therefore, while free blogs are wonderful and allow a lot of people to communicate a lot of things – they are not good as a standalone to your business website. Go with WordPress instead which is also free and ask your developer to integrate it as part of your main website.

Paul

Social Media Part 1 – A Beginner’s Introduction

Tuesday, March 15th, 2011

In the last twelve months, the UK has seen an increase in interest in applications like Facebook, Twitter, You Tube and blogging as a marketing tool and way of reaching new prospects online.

While some have suggested them to be merely ‘fads’ for business users, there is considerable evidence to suggest that social media is in fact more a way of life and indeed a way to gain new opportunities within the online sector.

In fact, Google has recently spoken of search rankings based on social media applications as well as traditional methods, so it’s a good time if you’re a small or medium business to look at how you can benefit from this growing trend.

The good news is that as a small or medium business can gain considerable benefits from social media – not always afforded to the larger brands.

However, there are some very important factors to bear in mind with social media and it is always advisable to gain a professional perspective to get it right first time, rather than do what you THINK is right and not benefit at all.

Firstly, social media is not an alternative to anything you already do.  Therefore, if you already budget for search engine marketing, traditional marketing or PR, then social media will not be effective as a standalone effort and is definitely not a ‘replacement’ strategy.  Although some will have you believe this is the case, those in the know will be able to tell you and show you why social media is an additional arm in your business marketing efforts.

Secondly, if you are thinking of using social media as a way to generate new web traffic, create new business opportunities and grow your presence online, what you do and how you do it is going to be something that you will need to plan and gain advice on.

Thirdly, choosing the right social media platforms makes all the difference and it is extremely important to note that simply by having a Twitter or a Facebook account may not necessarily work for you if you do not navigate them effectively.

So in this series of blogs, Little Big Voice Search Engine Marketing is going to help you as a small or medium business navigate your way through the jungle of social media and hopefully assist you in identifying the right path to success.

So what are the main applications to look at?

In reality, there are hundreds of different social media platforms, that all work in different ways.  However, in order to simplify this for you we are going to focus on what are considered the main applications to start, with follow-up blogs offering some of the more diverse social media applications.


Twitter

Quite simply put, Twitter allows a business to network and have conversations with target markets, complimentary business types and of course to share regular news with followers.

It also allows you to find new leads for your business and does consistently prove to be an excellent place to generate extra traffic to your website and of course find new buyers.

However, although it is very simple to master, it’s actually very time consuming unless you know how to streamline it effectively.

In fact, there are a number of companies who start it and then leave it just as quickly, because they don’t really understand the best way to approach it.

Little Big Voice can offer a social media service that includes Twitter, adding more than 1000 followers that are carefully chosen for you.  These will include targeting of followers who are part of your competitor’s communities, but also a very effective keyword strategy, that will enable you to get a presence and increase your online footprint very quickly.

Facebook

Facebook is approaching 600 million users now and there are a number of benefits to having it play a part in your business.

It allows you to target specific demographics, gives you the ability to update your fans in ‘real time’ and you can do a whole host of things within it that can assist you in raising brand awareness and of course selling products or services.

For example, you can provide downloadable PDFs to fans, create decent video feeds direct from You Tube, sell products through a number of innovative e-commerce plug-ins and you can even integrate your blog and with new add-ons occurring every single day, it’s really important to gain professional advice.  If you don’t know they’re available then you can’t use them to your advantage.

Little Big Voice can assist you in helping you navigate this popular application and help you make it work to your advantage with the right approach and technical expertise based on your business needs.

You Tube

Amazingly still under-rated as a social media platform, You Tube owned by Google is consistently on the first page of search results on Google and amasses a major amount of hits from people looking for information, ‘how to’ videos and just about everything else you can think of.

The savvy business has already noted this and if you haven’t looked, it may be worth doing a search for your business type or a selection of products or services you sell just to see what comes up.  You may be very surprised at the results.

To demonstrate its value here’s a small case study which may put things into perspective:

A well-known, world famous retailer in the UK was looking at social media as an option to add to their marketing strategy.  They were directed to a number of videos on You Tube that represented their brand already. However, these videos had been uploaded by outside parties, not associated officially with the brand itself.  Seeing that there were a number of views of these videos, they were advised to have their own You Tube channel built, complete with their official videos to provide an ‘official’ channel where interested people could find them.

Within three months, they had uploaded 14 videos, highlighting the retailer’s well known restaurants and products and in that time, accumulated over 10,000 views of their channel, which is still rising.

There are two ways to look at this:

Firstly, had they not had the channel, where would the traffic views have gone?

Answer: Possibly to the unofficial videos with no links to the retailer’s website.

Secondly, having the channel allowed the retailer to not only market themselves but also direct that traffic to the main website – thus increasing their online presence within another digital space.

So in terms of brand awareness, by being on You Tube officially, the retailer was able to filter it’s marketing through another channel not previously there, and gain extra traffic to the main website.

There are a number of benefits to social media and Little Big Voice can offer solutions that cover a considerable part of it so do come back to see our next blog which focuses on blogging and why it should be part of your Search Engine Marketing strategy.

Paul

Essential Tips For Marketing Your Small Business

Thursday, March 10th, 2011

With the current economic climate a lot of small and medium sized businesses are beginning to look at their marketing strategies.

In fact, with the emergence of more sophisticated online marketing strategies now is the time to be looking at how you can tighten up your own efforts as competition is at its highest.

The economy has not only affected the way that we promote our businesses but it has also had a significant impact on buying behaviour in general, with some of the more traditional marketing methods not really working as well as they used to.

However, it needn’t be all doom and gloom.  In fact you might even say that whereas some of the bigger competitors are struggling with massive overheads, the smaller business owner is at an advantage.

Clever business marketing is about understanding your buyers both online and off-line and as smaller businesses tend to be much closer to their client base, you are in a very privileged position in terms of understanding them.

So what follows is our marketing guide that will sort your Search Engine Marketing in London from your Consultancy work in Leeds.

Email Marketing – It’s all about permissions

For a time at least, this was a highly effective way of reaching large audiences with a clear call to action.  Trouble is, the market has become highly saturated and the traditional ‘offers’ are frankly just ignored or immediately spammed.

Additionally the permissions within email marketing have changed.  That is to say, you can’t simply ‘spam’ people with your latest offer in the vain hope that they’ll buy.  They can report you and if you persistently do it, can even get your IP blacklisted which roughly equates to you not being able to send any emails to lists at all.

It is really important to make sure that if you are going to send emails to clients or potential clients that they have given you the all important permissions.  For better results, it’s often better to have the ‘double opt in’ which means that they can sign-up to receive emails but must confirm this once more before they’ll receive any.

It is also crucial to respect your potential clients and consider that just because you’ve got a brilliant brochure, it is THEIR right to decide whether they have it or not.

Marketing in this way should include some kind of ‘benefit’ to the customer which isn’t just based on your offers, but on something that they may find of use.  So, if you have a free download, make sure it’s part of your email as this will increase the likelihood of the receiver clicking through to your website or at the very least being happy to receive it.

Try to think of your emails as a way to get in the door and begin convincing the receiver that you know what you’re talking about.

Again, do not simply shout out your latest 20% discount or your special ‘money off’ coupon, as they will switch off.

If you consider how you sell in the real world, for most at least there is some kind of relationship between you and potential customer and you spend at least some of your time proving yourself.  Emails are no different and if you want to succeed in this area you need to take note of it.

It’s all in the preparation

There can be a tendency for some businesses to use their competitor’s efforts as a framework for their own.  Again, while it is important to see what your competitors are doing, using their marketing tactics will not necessarily work for you.

Therefore, it is extremely important for you as a small business to define your targets for the coming year.  Don’t simply assume that one mail out or bash of Search Engine Marketing will turn things around.

Successful business marketing takes time to develop and measure so you will need to make sure that you understand YOUR business rather than your competitors.

So, before going head first into a marketing budget for the next six months, consider your marketing plans for the next two or three years, how much your customers are actually likely to spend and then you will be better placed to work out what to spend and where.

Do businesses still use traditional marketing?

Now is the time to integrate your online and off-line marketing activity.  Whereas before many small businesses focused on small areas at a time, it’s time to get your digital efforts working with your ‘real world’ efforts.

For example, if you have a dedicated PR person, sending out press releases to all and sundry – are they putting in hyperlinks where possible in those releases?  No we’re not simply talking about an email address either!

A staggering 88% of PR agencies and PR professionals confessed at the latter point of 2010 that they didn’t put hyperlinks into their press releases!

Now, imagine you’re a journalist and you’ve been sent a press release through your email.  How much effort is it to get the photos, see a website, read the latest amazing piece of news?

If you’ve hyperlinked your latest photos, the relevant page on your website and there’s a handy hyperlink to further information, how likely is it that this press release will stand out?

If you have a brochure, is there a downloadable PDF version that can be put on your website?

What’s happening online?

How innovative is your marketing online?  If you’re still stuck in the dark ages you may think your flash email is going to turn efforts in to £’s you may well be wrong.

The three areas to consider when you’re working online these days is;

Videos!  No not necessarily promotional videos (we all switch those off) but videos that will help to increase response rates.

In fact, you’ll note if you trawl the web that more and more people are starting to use You Tube for promotions, to showcase products (how they work mostly) but also to give their customers some information for free. You Tube is owned by Google and normally has a presence on the first page of search results.

The second thing to look at is your SEO strategy.  Just because you know you’ve got a great showroom in London, doesn’t mean to say everyone online does.  Try and get a professional to help you ascertain the value of your online keyword activity and how this can be co-ordinated with other activities.

Pricing – Don’t assume because you flash a reduced price up that people will buy!

In marketing terms it has been a long drawn out misconception that by reducing your prices that your products or services will become more interesting.

This is completely wrong!  While customers say that price is an important factor, you’d be surprised how many buyers base their decision on price, plus quality, plus references, plus everything else you can imagine.

The best way of putting this is to look at your own buying actions.  Do you buy something because it’s cheaper than everything else?  Do you ever question why something is cheap?  You may do it on some items perhaps but most likely when it comes to your purchases YOU think about quality with your buying decision based on convenience and personal preference.

So here’s a main tip here – don’t under value yourself.  If you’re good then you should be able to show people how good you are by example!

Are people still spending money or is it all over?

Thankfully yes people are still paying for things and buying.  Their behaviour hasn’t changed that much, but their approach and decision making has!

You must spend time conveying your skills to your customers.  They need to trust you and surprisingly it is good customer service which can help you here.

Just because you’ve sold the product does not mean to say there isn’t any value with follow-up and decent service.

If you are willing to guarantee – this will help customers buy and in fact statistically will increase the potential of a sale by up to 40%.

Try being innovative with your testimonial collections too.  Written ones frankly are the norm and won’t convince people of anything, so why not try a video testimonial or two?  This is interesting and can be a good way of getting people to really trust you!

The most important thing to remember is that the world is changing and the way we do things is not the same!  You need to be so much more innovative these days and not merely assume that the Internet alone will generate business.

Ironically perhaps some small businesses have stated that they have started to do more direct mail marketing as bizarrely the competition is a lot less than online – so it just goes to show you can do a lot with a clear plan and a few good ideas!

Paul

How Safe Are Your Backups?

Tuesday, March 8th, 2011

For many businesses, storing information has become second nature.  In fact, so much so that at times we can often forget just how much impact it might have if we lose it.  We are often busy working on our SEO, PR and on making a living than necessarily worrying about all the mechanics of everything.

However, this isn’t to say it’s not an important consideration. Therefore, today’s blog is all about data backups for small businesses.


What would you do if you lost your data?

This may seem like a fairly standard question but you could be forgiven for not having considered it at all, but if you’re a business that relies on having data you may feel that you’re safe because you have a backup.

However, have you ever taken the trouble to find out how secure it is and if you did suddenly lose data through your computer hard drive crashing, a virus or worse still, someone deletes it without realising, how easy would it be to get it back?

Interestingly, the London Chamber of Commerce did some research and concluded that 90 percent of businesses will go out of business within two year’s if they experience complete loss of data.

The data concerned can of course be diverse and not only include customer details but system information, complete websites, computer hard drives, product data, images and so on.

The fact is that all small and medium businesses always face this risk and it is therefore crucial to create a strategy and realistic backup system that will really work for you and your company.


But you have a backup source?

If you do indeed have some kind of backup do you know whether it’s daily, every four hours or even every hour?  If you don’t you may like to look at our small case study below which could have you asking if your backup is really as efficient as you think and perhaps point you towards considering how safe your business information really is.


Case study

A staff member accidentally deletes some vital customer data.  Perhaps 1000 records of  ‘hot leads’, a mailing list or orders from your website!  This was done without them even knowing and it was only found out because someone tried to find the records later on.

The small business owner doesn’t worry too much (although it is a hassle) and thinks, well it’s okay we’ve got a backup.  Let’s get the old version reinstated.  We’ve not ever had to use it, but that’s what it’s there for – to protect our information.

But what if the backup itself is done every 24 hours and you find that the data was wiped four days ago?  Is it really retrievable or is it forever lost?

While some systems will simply allow you to reinstall everything or certainly most things – some will actually overwrite data, meaning that you may have a copy but it doesn’t actually include anything prior to a certain date.

Can the data company (possibly at extra expense to you) find those files and reinstall them?  How much of your time is that worth?

If they can’t them you’ve just lost potential business, lost money and could be left wondering how you’ll cope if it happens again – not to mention at least a day’s work trying to ‘solve’ the problem.

It is for this reason that many businesses can benefit from storing at least some of their most important data on an offsite ‘cloud’ backup system.  That is to say there’s a very sophisticated backup system that not only updates in real time (thus as you save records it updates the information for you) but it can also be an absolute life saver if this kind of nightmare happens.  Some systems are so sophisticated that you can reinstall anything – even if it was a month ago.

Now this is a valuable resource for any business and can allow you to focus on the more important task of selling.


Five things to do with your data:

  • Consider putting your most valuable records on your backup system, but also ensure you sync them with a cloud computing system.  This means that if you have a system backup, you also have another safety net, should you not be able to retrieve information easily.  Always have a backup plan as well as a backup system!
  • Consider spreading your files across more than one place.  So, if you have a backup for everything, you may like to have your customer files placed elsewhere – just in case.
  • Just because your Search Engine Marketing efforts have got you to page one on Google everything’s looking great, doesn’t mean you don’t have to worry about the mechanics!  In fact, as you get busier, it’s a good idea to be evaluating how you do anything in your business.
  • Restrict access to your most sensitive and important data and ensure that any admin settings on your staff computer’s don’t allow them to delete anything at all!  This will certainly help you and at least if you do lose some information you won’t have to blame anyone but yourself!
  • Look after those files as if they’re living things!  Don’t be trigger happy when it comes to deleting files unless you have considered any impact your actions may have to the bigger picture.


My backup system

I thought I’d share with you my backup system. It’s taken me several years to tweak it to perfection, but I can sleep well at night knowing that I’ve got all eventualities covered. The system I designed is for small businesses like mine, as your business grows you should consult with your IT provider on updating it.

I’m a Mac user but that needn’t change things if you’re a Windows user. To start I make the habit of replacing my computers every 3 year’s, hard drives fail and that’s a fact of life, and it’s never going to change. So my day-to-day data is kept on my Mac hard drive which has a huge 1 terabyte (1,048,576 megabytes) of storage space. Now here’s the cool bit, every hour my Apple Time Capsule backups the changes made to my hard drive. After 24 hours 23 of the backups are deleted and that one remaining backup becomes a daily backup and every week six of the backups are deleted and I’m left with a weekly backup, so on until I’m left with a monthly backup. So what I end up with is twenty four hourly backups, seven daily backups, four weekly backups and as many monthly backups as the hard drive can store. In my case seven month’s worth of data, all of which I can re-install files from a date within that period. The good news is that Time Capsule is also compatible with Windows, but it does lose some of it’s functionality.

I also have plenty of other data such as copies of client websites, music, videos and archived files. These are stored on an external NAS (Network Attached Storage) device on two X two terabyte hard drives. As I save data to one hard drive, the other hard drive is busy copying that data. This is a great inexpensive system that allows you to remove one of the hard drives for security and gives you the peace of mind, should one hard drive fail there’s always another with the files on. There are many NAS devices on the market, but I use the Netgear ReadyNAs Duo, details can be found here. One tip though the system is not simple to set up and I’ve found Netgear’s customer support to be of a low standard, so unless you’re a techie you would be wise to use an IT person to set the system up for you.

Great so I’ve got it all covered – wrong!!! What would happen if there was a flood, a fire or I was burgled. This is where the ‘cloud’ comes in to play. This allows me to store some or all of my data in an external location away from the office. Backups are done on an incremental basis automatically from my main computer. Most companies charge you for the amount of storage space you use which can be reasonable. For example, Dropbox charge $9.99 a month for 50 gb of storage space. If like me you have lots of data this can become expensive. So a few days ago I came across Carbonite a system that allows unlimited amounts of storage for only £41.95 per year for Mac and PC users, that works out at £3.49 per month. I’m still doing my initial backup which should take a week or so, but after that it should be very quick because it’s incremental, meaning it will only backup changed files. And the good news is that they have a free 30 day trial.

In addition, I use Apple’s Mobile Me system to backup critical system files from my Mac on a daily basis and numerous external hard drives with monthly backups hidden someplace safe. (Yesterday, a friend told me that he stores his backups within his laundry basket underneath all his dirty clothes, because that’s the last place he says anyone would look) – but this isn’t really necessary if you do the above – but then you can never have too many backups!

Paul