Archive for April, 2011

ebay – The Way To Success

Tuesday, April 26th, 2011

If you’re thinking of starting an ebay business then you will need to consider the factors involved and understand your market before jumping into it. While it’s very easy to assume you’ve got an open audience, you really need to plan carefully to make ebay really work for you.
It’s also important to remember that an online business is not necessarily a quick cash solution for making money – while selling your old belongings may offer you some ‘pocket money’, making ebay a decent business concern needs to be approached in exactly the same way as any business.
To give you a helping hand, Little Big Voice Search Engine Marketing has come up with this helpful blog which should guide you through the steps you’ll need to take in order to implement an ebay business that will earn money and one that will help you achieve success.
If you want further information, check out our other blogs as they’re full of helpful advice.

From Buyer To Seller

Most sellers on ebay started their lives out as buyers. As a buyer you gain a certain understanding and knowledge of how the system works. This helps you to identify what problems exist and what buyers are generally looking for. Becoming an ebay buyer is the first step to becoming a dexterous seller and helping you understand what people want when they use the world’s biggest online selling place.
While you stalk through the ebay universe as a buyer for the first time, you should take note of the positive and negative issues encountered along the way. Customer service is a principal concern of any successful business and eBay businesses are no different. In fact, you could say it is one of the most important factors to consider. Your bad feedback is on show for everyone, so ensuring you maintain a good level of customer service will make you stand out.
So, if you’re wondering what customer service means in ebay terms then try to implement the following in to what you do:

  • Be efficient – answer questions promptly, ensure the listings are complete.
  • If you promise a next day delivery – make sure it happens.
  • Try to be honest – while it’s easy to put a sheen on everything, people have expectations and by being honest you’re much more likely to attain good customer service.

eBay itself has its own specific set of circumstances to look at. You must observe details like the accuracy of descriptions for products/items, layout and design, delivery costs, and the quality of communication from the seller. Become an expert buyer first and then evolve into an expert seller as this will save you a lot of time and hassle down the line.

Building Your Store

Setting up your own ebay store and/or website is a good move to make if you are transitioning from buying to selling. The advantages are veritable and invaluable. eBay contains information on how to do this from start to finish and there are a number of handy forums where you can pick up lots of tips from experienced buyers in how to list a lot of products simultaneously, or how to brand your shop.
There are so many options for ebay these days, that you can even have specially coded shop pages to offer a really branded buying experience to buyers.
You may opt for an independent website that can become your primary business “flagship.”  This can diversify your business on going and it will allow you to build a subscriber list to benefit both your eBay store and your website business by offering specific discounts or special promotions through ebay and vice versa. Or you can use ebay as a way to gain ‘proper’ traffic to your website. A listing with your website included means the buyer may want to go direct.

Establishing The Market

Note the products/items that are the big sellers on ebay. Research your competitors, their prices, availability and their selling techniques. This is the best way to ascertain the viability of particular items and whether or not you will be able to make a profit from selling them.
ebay is a very fluid market place. You will find that items of mass interest will get a shelf life for a limited period on ebay and then disappear, so try and keep up with what’s happening and what’s popular as this will allow you to gain sales through shorter life items that have a quick turnover rate.
This is simple, pivotal supply and demand research – which sits at the heart of any business venture and it can be surprisingly easy to master if you adapt what you do in the right way.
Also remember to consider things like time it takes to package items or send them out and don’t assume that by being the cheapest you’ll sell more. By nature, ebay buyers take a lot in to consideration before buying. They don’t just want the ‘cheap as chips’ approach and if you’re a good, trusted seller you may find that your prices are justifiably higher than competitors because of the service you offer.
Just don’t undersell your efforts!

Registering Your Business

Registering a business account means registering with a company name. This is the name that will be displayed on invoices and emails etc. This of course requires some basic costs via a monthly subscription fee, but it is relatively low – especially if you’re selling high quantities of goods, so try to think of a name that will allow you freedom of product choice.
You will need to open a Paypal account in order to receive credit/debit card payments. There are various levels of Paypal accounts – some such as the Merchant account deal with business selling and are surprisingly easy to use and implement. A Merchant account allows you to have a much higher receiving limit, whereas a personal account is more restricted, so remember to take this in to account before jumping straight in!
If you do have a personal account that you want to use, remember that should your selling limits get higher, you will need to ‘upgrade’ in order to continue receiving payments.
Once you’ve got your Paypal account set up though, you open your online business up to worldwide trade.
The next thing to do is to contact the Inland Revenue to inform them that you are starting your business, either as a limited company or as a self-employed person. Do not risk penalties by ignoring this either. If you’re earning money from an online source, you will need to tell them as they do run periodic checks!
Finally, unless you’re a whizz with the figures, you might want someone to manage and keep your books and records.
With ebay, you will need to ensure you include the associated costs such as your monthly payments, commissions etc as well, so do make sure that whoever looks after things understands the structure.
Paypal offers a very easy, downloadable accounts feature, which is great for printing off once a month as it keeps track of money going in and out of the account, but also includes the commission payments, so effectively you can run it all from one place.
If you don’t fancy doing it yourself, accountants offer reasonable deals for new businesses to help you with taxes, accounts and possibly even pay-rolls, if you are recruiting staff.

Paul

How To Avoid Mistakes Marketing Your Website

Friday, April 15th, 2011

During what seem to be tougher economic climates, now more than ever is the time be looking at the way you market your business.

However, many business owners surprisingly have difficulty with this, often putting things in to practice but when not always successful wondering what has gone wrong.

There can sometimes be a habit of believing that by sending out a whole load of emails to your database for example, that you will be inundated with requests or replies.  But sadly this just isn’t the case.

Therefore this blog from Little Big Voice Search Engine Marketing is all about the ‘what not to do’ and provides any small business owner with some fundamental advice on how to make marketing efforts pay off in full!

Marketing is about attracting new customers but (and this often gets forgotten) it is also about getting your current client base to buy more from you.  After all, if they have purchased from you before they already like you in effect and this is something that should not be forgotten.

How can you avoid making mistakes with your marketing?

Reliance: One of the most common mistakes small businesses make is being reliant on only one type of marketing.  So if you focus solely on Search Engine Marketing, PR, email marketing etc as separate entities you really aren’t giving yourself the best chance.  Especially if you are trying to make waves online.

Therefore if you are serious about your success you should evaluate all types of marketing as one strategy.  Thus if you already get some success with Search Engine Marketing, then the next step may be to look at your email marketing or social media respectively.

New Customers or Old?: Another issue that many small businesses have when they get their marketing wrong is that they always focus on getting new customers, rather than working with current ones to find opportunities.  It is a fact that marketing to your current client database is actually very effective and will lead to extra sales, especially if you are continually developing your offerings.

High Expectations: Another problem for some businesses and their general marketing strategy is that the expectations for success are far too high.  This can be caused by lack of knowledge in general but unrealistic expectations are also contributory to a failing outcome.

You need to be very realistic with your marketing and understand that just because YOU think clients will want your new service, does not mean to say they will.

A good rule of thumb here and indeed with any marketing strategy is to continually evolve your offerings and the way in which you review them.  Find out what works well, but then spend a bit of time assessing WHY it worked.  What did you specifically do?

If you spend the time to do this then you will find that you can build upon your efforts substantially and generally make sure that you’re always getting the very best from your efforts.

Who do you sell to?: Small businesses often appreciate it when people buy their services or products but surprisingly they don’t always try and learn more about their client base.  This is a very important element of marketing.

You must know who your demographics are – and we say demographics because you should always try and appeal to your broadest audience, but never forget your niche buyers.  They are just as important.

To solve this you could look at doing split campaigns – perhaps with your email marketing or speak to your Search Engine Marketing specialist about your online activities, as they will be best placed to advice you on the best practices.

Offering the world: There is a theory with some that offering great deals is the way to see success.  However, this is just not the case.  Most people know that an unrealistic offer is just that – unrealistic and you could turn a lot of people off of your services if you continually give them deals which are just too good to be true.

Hidden marketing tactics which make people follow a call to action that then hit them with lots of extra charges just won’t make anyone buy from you.

Be honest, sell your brand for its USPs and not some cheap tactics and you will find that your clients both old and new will enjoy buying your products and services and will not hesitate in recommending you.

And Finally…Always plan everything well in advance, ensure your activities are co-ordinated so if you’ve got a strong Search Engine Marketing strategy along with some Social Media work going on, ensure you spend the time getting these efforts consistent with your PR and general marketing offline.

If you do this you will find you will pick up a much larger range of potential business while looking after your current clients and hopefully won’t make any mistakes.

Paul

Cleaning Up Your Website After Panda

Wednesday, April 13th, 2011

Those of you that follow this blog would know by now that the purpose of Google’s recent Panda updates was to penalise websites with low quality content.

It’s amazing the number of business owners that unwittingly have copied content all over their websites. Those that think they’re not guilty should firstly take a look at their ‘terms & conditions’ and ‘privacy policy’ pages – did you or your lawyer write that or was it just copied from somewhere else?

The first thing to do is to visit www.copyscape.com and  sign up as a premium user. Have your whole website scanned for 5 cents a page. This will tell you who you’re copying and who’s copying you. If you find you’ve got pages that you’ve copied scrap the page and start again with new content, block the page from Google or just remove it.

If you’re running an e-commerce site and you use the supplied manufacturers descriptions or took it from their website, all those products will need to be rewritten.

What about if someone has copied my content?

Generally this is not a problem as long as Google found your webpage first. You could always report the offender to Google but this is a long winded way. The other day I found some so-called SEO company was copying this blog word for word. I immediately gave up trying to contact Google and instantly decided to call them in Indonesia and gave them a right telling off over the phone. It did the trick, the content was removed by them an hour or so later and I even got an email from them apologising.

Some of my pages have only a few lines of content

Then you’ll need to add content to them, block them or remove them completely. I recommend at least 4-500 words per page – the more the merrier.

Is there a quicker way?

Yes – you’ll need to list all the webpages that you want the search engines to exclude in a robots.txt file. If you want you can remove the offending webpage or keep it ‘live’ it’s up to you. If you have any program files such as WordPress visible I recommend you list those also. Your robots.txt file should look something like this?

User-agent: *
Disallow: /terms-of-use.html
Disallow: /privacy-policy.html

If you have Google Webmaster Tools set up you also have the option of removing individual pages and files, but you’ll either need to remove the pages first or disallow them from the robots.txt first.

What if I have one product with five similar pages of different sizes/colours?

Keep all the pages but exclude the other four with the robots.txt file.

Paul

Social Media Part 9 – Setting Up Your Blog In 60 Mins.

Tuesday, April 12th, 2011

Last weekend in the UK we saw a further Google Panda/Farmer update and guess what?

The test websites that I manage which contain great original content or blogs have shown an improvement compared to the end of March when the update was first rolled out. OK it’s a mixed bunch really, when the SEO forums are reporting no improvements from users I’ve managed to at least get some good results.

Since the first update I’ve been shouting to the top of my voice telling clients to add a blog and keep writing, writing and do more writing till I’m red in the face. Well a lot of them took this advice on board and subsequently this afternoon I was faced with a deluge of phone calls asking for advice on setting up their blog’s.

So here are some tips on setting up your blog.

Software

Wordpress = Simples

Firstly, there’s only one real option here that’s WordPress. It’s free, it’s simple, and almost anyone can use it. You don’t need a degree in computer science, just a computer. Of course, if you really do get stuck there’s always ‘WordPress for Dummies‘ and a host of other books. Installing WordPress can be a bit technical, the easiest and simple way is to go to your control panel on your server and you may just find a WordPress installation wizard which takes less than a minute. For most people though I recommend you ask your developer to add WordPress to your website. Costs should start from around £200 and upwards. It’s money well spent otherwise I guarantee you’ll spend countless hours shouting and swearing at your computer and breaking your website (or computer) in the process.

Themes

One of the first questions people are asked to do, is to choose a theme. Well there’s 1,339 free themes and from personal experience I’d rather be choosing shades of paint in B & Q – it’s that tedious, soul destroying and confusing. Tell your developer to do their best to match your WordPress blog to the ‘look & feel’ of your website using the pre-installed style sheets, after all you want the blog to have a similar although slightly different look, so that should someone land on your blog from your main website they won’t be confused into thinking they’ve arrived someplace else unfamiliar. So ask your developer to match the colours and fonts and please please don’t forget to include your logo and navigation bars as part of the design, so people don’t get lost. Remember also to add a link to your blog from the navigation bar or menu that’s already on the main website.

Plugins

I’ve only got two free plugins I recommend you start off with. Google Analytics for WordPress which will allow you to combine your blog analytics with your website analytics and Google XML Sitemaps which will inform Google every time you add a new post to the blog. You can add more plugins later on but be careful, any addition or update could cause WordPress to crash.

Blogging

Now you’ve got your blog built, you’ll be wanting to add some great content to it. So what we have here is a quickie guide on how to start blogging. Firstly make your way to the admin area of WordPress. Your developer should have given you a log in username and password. Write it down and keep it safe.

  • Start by adjusting your widgets. Go to Plugins > Widgets and edit the sidebar menu to include only ‘Recent Posts’, ‘Categories’ and ‘Archives’. That’s all you need for now.
  • Next, by default there may be a page up already on the site – delete it by going to Pages > Pages and trash it.
  • Optional – Next, go to Posts > Categories > Add New Category. Remember keep it simple – no more than 5 for now.
  • Now you’re ready to start blogging. Go to Posts > Add New

When you’ve added your title and the contents of your post make sure you’ve allocated the post the correct category and click on ‘Preview’. A new window will open. If you like what you see click on ‘Publish’. Congratulations you’ve just posted to your blog.

Please remember only post content you’ve thought up and written yourself or been written by a copywriter and above all write for your readers not for the search engines. If you’re already suffering from writers block check out another post of mine.

Paul

Note: The above information is only for quick reference and Little Big Voice or Paul Keene cannot assume any responsibility if things go horribly wrong.

Why Bother With SEO?

Monday, April 11th, 2011

A small new business guide to what you should know about SEO.

A number of business owners who have websites talk about the need for SEO but how many really understand what that means and what it really is?

The answer may well be within reach of some businesses, but newer ventures can at times suffer from this attitude and for fairly simple reasons.

The main issue is that most businesses put a lot of time and resources in to getting an all singing and dancing ‘website’ but only when it’s up and running and ‘looking great in their minds’ do they suddenly ask themselves how they’re going to market the site itself.  Or worse still, they have an older site with a very low level of web traffic and no idea as to why or indeed how to increase that traffic.

It’s almost as if they assume people will automatically find them or that by having a website means they can lay out their products or services and that the work is done for them.

This is where they say ‘we need SEO’ for our website, but then through lack of knowledge and experience they proceed to buy in to promises and guarantees from sub-standard SEO/Search Engine Marketing companies who don’t deliver!

In reality, SEO is complicated and should be considered an essential part of your online marketing strategy and definitely part of any new website plans.

So what is SEO?

Well firstly SEO stands for Search Engine Optimisation and is a method used to analyse your website’s pages and their construction with a view to getting them indexed by search engines and displayed at the top of the search results for specific key phrases.  There is a lot more involved of course, but for the ease of understanding we’ve tried to offer the clearest explanation for readers.

So what does SEO do?

Effectively SEO ensure that the content of your web pages are relevant but most importantly can be read correctly by search engines and their indexing or crawling software.

So why is this so important to me?

If your website is Search Engine Optimised well, then it will mean you will rank higher on Google and other search engines for specific search terms.

You may not even think this is important in the scheme of things as you’ve got an amazing looking website and you know that when people find it they’ll want to buy right?

Yes, but if they can’t find you they won’t be buying anything!

Therefore, if you have a website that is ranked very low, then you will know that you’re not getting nearly enough traffic and that you often lose out on potential opportunities because you know that your website can’t be found for a relevant key word term.

I am having a new website built, should I worry about SEO now?

Actually you should at least consider it.  For example, people still feel that Flash will make their site look fantastic but perhaps don’t realise that most flash sites are not good for Search Engines at all.  So, if you’re spending a lot of money on this kind of site, you could find that three months down the line when you want it optimised it’s not quite as simple as you think.

And from a coding point of view there are plenty of alternatives that will give your site a flash look but with good old hard coding instead!

So what’s the best advice?

The best thing for you to do is to understand SEO at a very basic level and then get professional guidance in relation to your specific business needs.

Don’t believe anyone that tells you they can get your website ranked within a week or so or guaranteed number one positions  They’ll not be using ethical practices and you could be seriously penalised by letting them perform SEO activities on your site.

What can a good SEO specialist do for me?

They will be able to talk to you, evaluate your site from an objective perspective and tell you honestly what is and isn’t possible and why.

In all cases, just remember that effective SEO should be considered very important in any online strategy, especially if you’re planning on getting a new website and want a head start!

Paul

Social Media Part 8 – Managing Your Campaign

Thursday, April 7th, 2011

There are very few businesses that can manage their social media, unless they are a very large company with the resources at hand to get things streamlined and consistent.

If you are a small or medium sized business you may not have anyone (or rather not much time to give a staff member) to update your social media regularly.

Many companies over the past twelve months have actually set-up their social media presence only to let it go to waste when they couldn’t find the time to update it regularly enough.

What this means is that for some at least, there are blogs that have not been updated for an age, Twitter pages with nothing happening and a Facebook page that’s covered in virtual cobwebs through lack of use.

So how can you manage your social media and still run your business effectively?

The key word here is ‘streamline’ everything!  An experienced social media professional knows all the tricks and tips to help you with this and while you need to take care with who you use, a good professional will be both technically and strategically skilled to help you make the most of your social media presence and save you a lot of time and hassle.

Integrate

One major time saver is integration of social media.  Many small businesses don’t realise that a blog can be networked to update Facebook and that both can update Twitter, which if you think about it can save you a considerable amount of time.

Additionally, you may not know that many blogging platforms can be done via email and even your smart phone – meaning you can blog on the move, which means if you’ve had some integration done, you can effectively update things very quickly anywhere in the world.

You may also find some benefit to putting a small amount of budget in to having key worded blogs written or some social media management, so that you can better use the social media platforms that you run.

This can improve things like Search Engine Marketing results, general rankings and reach across the Internet itself.

While there are always things to do yourself, you can never beat the experience of someone who has done it a hundred times or more and who can make your 1 hour job take 2 minutes!

Have Purpose

Many people get stuck on the ‘purpose’ section of their social media.  Mostly because they want to try and understand ‘why’ they’re doing things.  Essentially you control what you put out and what you want to share, so it’s up to you to ensure you have a specific plan and purpose to what you’re doing.  If in doubt, ask yourself these questions:

Do I want to generate new leads?

Do  I want to increase web traffic?

Do I want to improve my SEO Rankings?

Do I want to share my knowledge?

Do I want to give my clients a platform to ask questions?

No doubt we haven’t covered everything here, but this should give you an idea as to how to approach the management of your social media, allowing you to figure out what you want to achieve with it all!

So, before leaving your social media applications looking like a deserted wasteland, spend some time thinking about what you want to do and how those applications can help you achieve it!

As always, we recommend that you find a good source of professional advice – particularly if you are looking at Social Media as a support structure for your SEO & Search Engine Marketing efforts!

Social Media Part 7 – Organising Your Strategy

Monday, April 4th, 2011

Does Social Media have a hierarchy?

Many people want social media but get very daunted by the number of platforms, the content they may or may not need and generally feel it looks rather complicated.

While in essence Social Media is actually very simple, it is actually quite hard to get organised if you don’t know what you’re doing.

There are actually certain areas which form the building blocks for Social Media and each part of the puzzle has it’s place.  However, how do you work out what’s more important than another element?

In this blog, we aim to try and assist you in defining your social media and how it plays an important role in all areas of your online presence.  Therefore, if you want to work out how and why it’s relevant to Search Engine Marketing or why it’s relevant to PR, then this blog should help you.

So, as a small business you may have seen Facebook, Twitter, You Tube, Flickr, Delicious or a number of other social media platforms and thought I definitely need them but I don’t know why.

The first piece of advice is to STOP!

This is because every social media process requires building and in the most simple terms, you cannot build a house without working out the foundations first!

Don’t tell yourself you need them all and panic about how and what to do once they’re all set-up.  People make a lot of mistakes through this method and it really means you only end up ‘resolving’ them later on.

A recent client tried to set-up their own social media and ended up with a Facebook group that couldn’t do what they wanted it to do, numerous other ‘Like’ pages and no hope of solving the mess until we came along.

Your Foundations

First we need to understand where to start and in your case it should most definitely be a blog.  There are a million reasons why this is the case, but for simplicity of understanding let’s stick to some great reasons:

  • Great for Search Engine Marketing purposes
  • Great for SEO and gaining better rankings
  • Great for broadening your Internet footprint
  • Great for solidifying your expertise within your field

A blog is the core of any social media marketing campaign because it allows you to organise all the rest, but still retain core control.

Next you need to get your RSS and XML feeds sorted out.  Read our previous blog on what this is and why it’s important but essentially:

  • Great for increasing your Search Engine Rankings
  • Great for generating website traffic
  • Great for allowing people to get updates from  you regularly

Next you need to look at what people are saying about you.  This can be done in a number of ways and there are a good amount of places to get help, but one of the most popular ways is the Google tool which can be set to update you whenever someone mentions your name, company details or keywords for example.  This is best utilised as part of your Search Engine Marketing strategy so do ask your provider about this feature.

Social Bookmarking (again see our previous blog about this)  Tagging content and being part of some of the larger social bookmarking communities can provide an important part of your traffic driving strategy and is most definitely worth considering.

Next are your actual social networks themselves.  You may want to use Facebook, Twitter, LinkedIn, You Tube, Flickr etc. And now you have your blog set-up you should be much better placed to work out what you want to use them for and why.

So you can see very easily why it’s important to forget about doing everything at once and to utilise a specific plan instead, because this will make managing everything a whole lot easier.

What next?

Once you’ve set it all up the next step is managing the content and streamlining your activities.  Little Big Voice can assist you with this on lots of levels, from blogging based content through to advice on how to integrate your blog to Facebook and Twitter, which will allow you more time to focus on your actual business.

Our next blog spends more time covering the management of your social media so do come back for updates!

Paul

Social Media Part 6 – Overcoming Writer’s Block

Friday, April 1st, 2011

I like many people suffer from writers block when writing my blog. I reckon this is due from my lack of reading good literature over the past few years. No longer do I sit down to a trusty book but I speed read through the tons of emails I get each day and once in a while I’ll read through some website’s forum that I find interesting and just maybe once a year I’ll read half a book on my iPad whilst on holiday.

Especially now with the Panda/Farmer update from Google it’s especially important to have content of substance – original, informative, fresh and written for your users and not the search engines. It’s all too easy to give up, but now with these updates it’s more important than ever to have great content on your website, and no longer will great links have the same dramatic effect they once did. Although they are still important they’ll need good content to make them work properly.

So, although I recommend using our in-house copywriter to clients, there’s still nothing better than writing the content yourself. After all, the copywriter isn’t going to have the same knowledge as you when it comes to writing about your subject matter and if you write it yourself you’re going to save some money.

Q. How do you get over writers block? A. Planning

Go back to basics and imagine you’re a potential client who has  just found your website on Google and are interested in buying one of your products or services.

Let’s say you have a website selling aquariums, fish food and other accessories. The aim of this blog will be to guide your future potential customers and build a rapport and a high level of trust between yourselves which will eventually lead to a purchase.

The important bit is to plan in advance the different sections of the blog, something like this:

  • Types of aquarium
    • Tropical
    • Marine
    • Cold water
  • Planning
    • Heating
    • Substrate
    • CO2
    • Decorations
    • Adding water
  • Planting techniques
    • Background plants
    • Midground plants
    • Foreground plants
  • Fish profiles
    • Choosing the first fish
    • Choosing the second fish
  • Care and upkeep
    • Fish health
    • Routine maintenance

This is just an example of what can be achieved with a little thought and planning.

If you get stuck at this first level, by all means pick up a book on the subject and see how the contents have been laid out. Use this as a basis for your blog but please don’t copy the content!

As you come up with the subject matter, the content will flow. You’ll be amazed at how much knowledge you’ve accumulated and you’ll enjoy sharing it with your new found customers.

As Google loves content it’s always good to allow comments to be posted from your users but watch out for spam comments of individuals trying to post links in your forums (we’ll cover this in a separate post).

Also bear in mind that results from You Tube generally show up on the first or second pages of Google, so it would be great to have a short video on each section of the blog possibly getting you additional coverage on Google.

Paul