Archive for May, 2012

Willy Wonka and the SEO Factory

Thursday, May 24th, 2012

In the last few years in the UK (and certainly in London) there have been a number of factory styled SEO companies cropping up.  They offer services to unsuspecting business owners and have somehow managed to convince many people that their factory approach is good value.

I presume these kind of SEO companies are full of Umpa Lumpas who send out thousands of emails every day, click a few keys and mostly are more concerned at earning the money for potential SEO than actually providing a service that will get anyone ranked.

Presumably they must be so happy with this and are inspired to sing all day while they sit at their desks (complete with telephone head set) with orange faces and green hair (okay I’m not sure about the latter unless it’s ‘fancy dress day’) but in essence they call you up, make false promises, take your payment and then forget all about you.

Somewhere in the building is Veruca Salt, a thoughtless and very greedy business person, who is mostly interested in getting money for nothing so she can feed her sweet habit.  She probably killed Willy Wonka long ago and as for Charlie, he was officially escorted from the building!

Of course I’m being rather light about all this but in short, if you get a telephone call or email from someone offering you cheap SEO for nothing, they probably not an Umpa Lumpa (that would just be weird) but they are working in factories selling services that are sub-standard at best.

So here are a few things you should know about SEO factories:

  • They are usually relatively cheap, charging say an upfront cost of £99 and a minimum of £30 a month thereafter.  – However, for financial benefit you’d be just as well to shred your cash instead.
  • When they get you ranked it’s usually for really easy keywords with little or no competition.  In short, anyone can get ranked for these kinds of keywords.
  • They usually pressure sell and get a commission for every sale made.  This should automatically tell you how dangerous they are.
  • They will use clever words and possibly even technical jargon you don’t understand.
  • They won’t let you ask questions, preferring to interrupt you with more sales speak so you don’t see just how rubbish their services are.
  • They won’t be able to give you tangible examples of companies like yours they’ve got ranked well on the major search engines.
  • They’ll tell you that hundreds of companies have found them great, but again won’t be able to specifically name them.
  • They’ll waste your money!

There are so many reasons that Willy Wonka like SEO factories are a waste of time and let’s not forget.  Even if you do suddenly realise they’re really ripping you off when you try and contact them?  They’ll conveniently not be available and have another set of ‘excuses’ to deal with you.

So don’t be a plonker and go for Willy Wonka!  SEO should be provided by a professional that will not dangle a carrot in front of you in the hope that you’ll buy it and not ask questions.

Be safe with your SEO!

Paul

How much is that office in London?

Monday, May 21st, 2012

For most people having an office is the next step up from home working.  However, as we see things like the Olympics come to London, property to rent, buy and lease has gone up!

I don’t think I’d be too cynical if I said that demand and opportunist business owners have had something to do with that.

Here at Little Big Voice SEO we do have an office in London and in fact I technically live in London, but I know that this is not always possible for everyone to gain this kind of location without denting their budget significantly.

So what are your options if you’re a small business looking to grow?

There are shared office spaces in London which can offer a professional environment, a good place to welcome clients and of course lower overheads or you may even want to look at sharing a smaller office.

Often mutually significant industries can work together.  For example, web developers may feel at home with a designer, or an accountant may find sharing an office with the business consultant works out pretty well.

Or if that’s not something you’re interested in doing then you can of course look for your own office.

Prices are quite high depending on the address to be frank, but that’s not to say you can’t get yourself somewhere reasonable within a budget.

However, reality is, any office will cost you money and increase your overheads, so where possible try and find somewhere that includes things like business rates, electricity and water as without that, you could look at adding thousands onto your bill each year.

Also, another bonus might be somewhere that includes wireless internet in the cost of the rent.  This can again be quite costly so if you’re only sending a few emails a day you can see why this can be a cost saver.

Costs you may not have thought of

Even if you get all the extras and end up with a decent enough office space – you must not forget the cost of insurance.  While the building you’re renting may be insured, this does not mean that your possessions are.  So if you have a PC, laptop, printers or in fact anything of value in your office that you’ll be leaving each night, for goodness sake get some insurance!

You can get some great deals on the Internet and while it seems like a pointless expenditure it’s definitely worth paying for.

Travel costs

Another cost when you have an office is of course travel.  Again, often forgotten about but if you’re a small business and you’ve been used to working from home, to suddenly have to travel not only costs additional money but takes more time.

On average, you can expect to travel up to an hour a day in the City of London (unless of course you’re really lucky and your office can be reached on foot in minutes).

Access to the office when you’re away

This is something else you’ll want to consider if you’ve got your own office.  If you have staff – who is going to be responsible for having a set of keys should you be away?

Obviously there are always security issues to consider, but someone having a set of keys and the alarm code does mean that they can get in to your office anytime.  So choose your key holder wisely.

Oh and on one final note.  Don’t forget you’ll need a cleaner in your new office.  This sounds ridiculous perhaps, but if you’re working there every day you’ll need someone to vacuum and keep things tidy for you.  That is unless of course you want to do it yourself!

Paul

Working from home? Get a dog!

Tuesday, May 15th, 2012

If you are like me and spend your days at home working alone then you will know how it can feel at times.

Yes I love my work – if I didn’t I wouldn’t have dedicated the last few years of my life to providing SEO to businesses all over London and beyond, but it has to be said it can be very challenging at times.

Of course working at home does have its benefits.  For instance, I can get out of the home office when necessary to visit a client in London to discuss SEO without the need for hours of travel.  I can also set my own hours (just about), but that said it can get very lonely at times when you’ve no one at home to talk to or share the day with.

Before you think I’ve gone mad and concluded that I’m suffering from some kind of breakdown though – think again!

Dillan my faithful chocolate labrador

The sheer demand on your personal life that working from home creates deserves some practical solutions and it struck me the other day, when I looked at my dog just how valuable he is to my company.

As a nation of animal lovers –something like 23% of those are dog owners.  That’s millions of dogs throughout the UK and I’m one of that 23% with good reason.

My dog is a great office companion to be honest.  As well as being fun, he’s a great excuse to get out and take a walk and while he does not possess SEO skills himself (although there’s plenty of time for that) the fact that I can be in my London home, working away with him next to me is really positive experience.

I’ve always had dogs in my life and never let it be said by anyone that they are NOT man’s best friend.    They can be natural stress relief, good fun and unlike virtually everyone else in the world to some degree – don’t demand anything but exercise, food and water!

In fact, whether other dog owners would admit or not – I’m sure there’s plenty of home workers outside of London that enjoy being able to vent some momentary frustration or express happiness to their old faithful dog!

There has been many a day when I’ve been under stress I’ve started talking to myself (maybe even sworn a couple of times) and in a moment, had that stress completely alleviated just by looking at my K9 friend panting away at me happily.

I remember years ago that someone somewhere in the world did a study of the affects of stress with and without a dog and apparently – those people with dogs suffered less from stress related illness.  So there has to be some reason we have the lovable animals.

A word of caution however…

This may sound ridiculous but someone I know had always worked in their own office outside of the family home and due to a relocation ended up basing most of their working week from their house in London.  Amusingly perhaps – the dog didn’t like it and it actually caused quite a few issues initially.

In fact, the person I’m thinking of said how bad they felt when the dog would just sit there all day staring right at them and would never look away, but that they never had the time to take him on a proper work or give him attention.

It wasn’t until I suggested that the dog just needed a better routine under the new working day that they understood.    What I didn’t tell them though, was that a good routine applied to them AND their dog.  Both needed a bit of a stress vent.

Letting the dog out is not the same as dedicating some play time and of course walks and I know that if I didn’t take mine out for a good hour a day, I’d go insane and no doubt he would!

All home workers have challenges.  Not, withstanding the fact that it’s virtually impossible to switch off if you work from home as technically you’re always in your office – even when you should be doing something else.

So, my best advice to anyone working from home is most definitely to get a dog!  It’s the only way you stay sane, get exercise and feel that you’re still connected to the world outside!

Paul

 

Update: A week after writing this post my heart was telling me to get another dog as company for Dillan. So a week later without much thought I headed on a 12 hour round trip to Wales and collected my cute new 14 week old Labrador puppy Homer. I called him Homer as he was yellow just like Rocky who passed away a year ago and also because he keeps mounting Dillan  making him a Homer Sexual dog! 2 weeks into having him he’s turned my life upside down – I don’t sleep properly anymore, he chews and pees everywhere. Seriously, the dog behaviourist is arriving this afternoon to try and help me get my life back on track – I hope it all works out OK.

 


SEO and Social Media – Which one comes out on top?

Tuesday, May 15th, 2012

If I got a pound for every person that has asked me if ‘social media’ is better than SEO I’d be very rich indeed.

Sadly alas I get asked the question but don’t get a pound for the answer.

So without any further questions, I’ll answer the question of SEO and social media in this blog.

Firstly, social media is no way a substitute for SEO.  While you can gain extra presence with a few social media profiles, they are no competition for your actual website and having that indexed well on the major search engines.

Just because your company name in Facebook shows up on Google, does in no way demonstrate it as a reason to see it as a better marketing option than SEO itself.

The most important thing to consider here is that people don’t necessarily search for your company name online – usually when people are looking for services, they will seek out search terms that might be relevant to your business.

For example, if you’re called John Smith Lawyers – new potential clients are not going to search for that.  They may opt for ‘Lawyer in a town somewhere’ and a multitude of other potential search terms.

So what’s the difference between the two then?

Well for starters, search engines like Google are used to find information, professional services and of course products.  Whereas social media platforms like Facebook are social networks where people can join groups, interact with their colleagues and friends and post links to videos etc.

So from this point even, we can see that the purpose of SEO and social media is different.

Thus if you imagine that you have thousands of people coming to your website and you suddenly stop the SEO activity you may well get a few people to join your group but that won’t bring in anything like the same level of traffic.

Furthermore, with SEO you actually optimise your website for keywords that are relevant to what you do.  Therefore, a good SEO programme can really improve your ranking and of course potential business leads.

With Social Media, you also have the added problem in that it is not designed to ‘sell’ in the traditional sense, which means getting a return on investment in this area can be very grey indeed!

There are of course benefits to using social media but not for the same reasons as SEO.  Social Media can allow you to listen to your users, interact with them on a more social level and allow you to expand your customer service levels.

However, with any benefit comes a non-benefit.  Social Media takes a long time to build up.  It is not necessarily the best option for those looking for long-term commitment from users.

People who like your website and its products will return.  If you are expecting them to find the time to do this via your Facebook channel then you are probably slightly deluded (no offence honestly).

Social media is also a relatively new medium, whereas SEO has been around for a fairly long time and we all know that it is still important to have a good presence for your website.

After all, if someone is looking for a new pair of boots, they aren’t going to buy from your Facebook page.  They will undoubtedly buy from your website and therefore, that’s where your efforts should be focused on getting traffic to.

Don’t ignore social media – it’s a great supporting structure to everything else you do, but it is not a replacement for any kind of marketing activity.

Paul

How often do you look at your own website?

Tuesday, May 8th, 2012

While we worry about adding stock, customer service, delivery times, picking, packing and generally ensuring that everything is running like clockwork on an ecommerce website, there is a fundamental element that is frequently missed when it comes to that website.

In fact, it happens so often that I thought I’d turn it in to a bit of a game in this blog.

If I showed you two checklists which one would you say is correct?

Checklist One

  • Stock levels are maintained
  • Phone number / email in view on all the pages
  • Succinct copy with good key wording on products
  • Images of products available
  • Overall good standards of SEO and Search Engine Marketing
  • Sign-up form / log-in working?
  • Delivery charges up-to-date?
  • Terms and Conditions present?
  • Discounted products correctly displaying in checkout?

Checklist Two

  • Stock levels are maintained
  • Phone number / email in view on all the pages
  • Succinct copy with good key wording on products
  • Images of products available
  • Overall good standards of SEO and Search Engine Marketing
  • Sign-up form / log-in working?
  • Delivery charges up-to-date?
  • Terms and Conditions present?
  • Discounted products correctly displaying in checkout?
  • You can take credit card, debit card and Paypal?
  • No out of date product pages?
  • Clear instructions for the end user to get to the checkout?
  • Customer service links all working?
  • Information buyers need easily found?

Now based on these two lists, which one do you think is the one that ecommerce companies should follow?

If you’re thinking it’s Checklist Two then you’re almost there, but I’ve probably been a bit sneaky as actually both lists do not include the one thing you need to do regularly to ensure you are optimising on potential sales.

Check your credit card payments / checkout payments regularly!  That means you need to be going through and buying so that you can ensure your customers can actually buy!

Now this may seem really obvious but there are a surprising number of people who never check their websites and checkout facilities.

Imagine how silly this really is?

Recently I discovered a company that had not done this and who were wondering why their sales had dropped off.  They thought it was the economy when in fact, it was simply the fact that people couldn’t buy – even though they wanted to.

So the best advice for any ecommerce seller is that you really should check your website regularly for any errors.  They do happen and just because something appears to be working does not necessarily mean that it is.

So it’s your duty to ensure you check things like this regularly by behaving like your customers.

How often should you check your website?

Realistically, you should probably check it weekly or at the very least twice monthly if you’re a relatively busy business.  If you’re smaller, then once a month should suffice, but never miss checking it completely as it could have a serious affect on your business.

Think of it this way – if you don’t check it and without your knowledge your site won’t accept Visa cards suddenly, how much business are you potentially losing?

Don’t rely on contact forms either.  Recently I tried to order something from a website and then had to amend the order.  However, to my absolute frustration I discovered that their website’s contact form didn’t even work!

This is not great customer service and if you can imagine this coupled with a problem at payment, a potential customer will soon leave your site and go elsewhere.

If you need any advice on websites and how you can improve your presence online, it’s worth looking around my blogs.  I cover a massive amount of digital information and advice, which has served to help many online businesses over time.

If in doubt, check your website out!

Paul